Skip to main content

FAQs

Why isn’t my campaign spending?​

Creative/Lander approval status​

You must have at least one approved creative linked with an approved lander.

  • Ensure that all your creatives and landing pages adhere to our platform's guidelines.
  • Review the status of your creatives/landers.

Status of creatives and landers​

Hover your mouse over the icons for more information.

Go to Advertisers > Creatives to review all of your creatives.

Creative Pending Approval
Creative Pending Approval

Approved creatives will have no icon in the top right corner.

Go to Advertisers > Landers to review all of your landers.

Lander Pending Approval
Lander Pending Approval

Approved landers will have a green checkmark.

Keyword targeting:

Keyword targeting is the most limiting targeting feature - please use as many single-word keywords with varying spellings, capitalization, and tenses.

  • Not all publisher sites support this feature - try disabling keyword targeting to test performance.

Your CPM:

Evaluate your CPM.

  • RAC is an RTB (Real-Time Bidding) platform - your campaign is bidding in real time against other campaigns for impressions. You might want to adjust the CPM higher to boost its competitiveness.

What is the minimum amount to start advertising?​

There is a minimum daily spend of $30.00 for a campaign in RAC.

Your account must first be loaded.

Add funds to your account.

  • First, deposit $100 into your RAC wallet.
  • Any funds not spent on purchasing impressions can be refunded upon request.
  • RAC is a Real-Time Bidding platform - your campaign bids in real time for impressions based on the CPM you set.
  • Contact our support team for any payment, refund, or account setup questions.

Can I add multiple people/emails to the account?​

Not yet.

Unfortunately, RAC does not yet support a parent-child account setup. This feature is coming soon!

  • Some advertisers create separate accounts per client (each RAC account requires a different email), while some manage multiple clients within one account.
  • If only you or your team members log in to the RAC account, consolidating clients under one account might be optimal. Please keep in mind, anyone logged in can view/edit all campaign information, and all funds pull from the same “wallet.”

Why is my campaign spending so quickly?​

The campaign is winning more bids (impressions) than intended.

Depending on your campaign’s daily budget, you may want to restrict the bidding opportunity of your campaign to make it more selective so it will spend less.

  • Add stricter Frequency Capping - Ex: 2 views per 24 hours.
  • Change Bid Type to Smart - Allows the system to adjust the CPM lower when applicable.
  • Add more targeting - Ex: Country, Region, etc.
  • Add scheduling (set specific days/times that your campaign will display to a viewer).

How can I request a refund?​

Contact our support team at support@getadshelp.com.

We can only refund funds not used to purchase impressions.

What’s the difference between advertiser and publisher?​

Advertisers purchase ad space on RAC’s publishers' sites. Publishers have their own website and host our ads on the site.

  • An advertiser purchases display and video inventory for the promotion of their product/brand.
  • A publisher opts to make their video/display inventory available for sale to advertisers on the platform.

For more information, please reach out to: support@getadshelp.com.

What video ratio/size should I use?​

Aspect ratio of 16:9 or 4:3, only h264 encoded .mp4, and less than 50MB.

Please review the Restrictions button at the top right when uploading for more info.

What is a native ad? And what restrictions are there?​

Native ads are display ads - They allow a publisher to better display the creative as a part of their website with the extra information from the title/brand fields.

Native ads have the same upload restrictions as display creatives. Review the Restrictions on the upload page for more information.

  • Try to keep the title/brand fields as concise as possible - these fields have large character limits, but the publishing site determines their own cutoff.
  • Publishers can choose to display only your creative - we cannot guarantee the title/brand will be displayed or how it will be displayed.

What is the native ad title/brand for?​

Examples of how a Native Ad’s title/brand might be displayed:

Title/Brand for Native Ad